Thursday, June 4th

WE ARE OPEN FOR BUSINESS!

 

We are still fully operational and continuing to take web and phone orders as usual.

However, in accordance with the official guidelines updated on Monday 11th May, our retail shop will remain CLOSED until further notice. As such, we are currently NOT able to offer Click and Collect or accept onsite returns. Please continue to place orders for delivery and return items through the post or via courier.

Our fantastic Warehouse team are working hard to get your orders out the door as quickly as ever whilst adhering to strict health and safety levels and ensuring they comply with the Government’s social distancing protocol.

Understandably our delivery partners are seeing a huge surge in demand and are assuring us that they are doing everything they can to maintain delivery service levels, but please do bear in mind that there may be some delays in delivery times particularly in certain regions where there are tighter local restrictions.

Please also note that with the closure of some manufacturing facilities, there may be longer lead times on certain Special Order items.

We will keep you updated on this page with any news as and when it happens, but don’t forget our team are only a phone call away.

Got a question or need to order?

Click online or give our team a call on +44 (0)1273 444000

 

FAQ

What are you doing to protect your staff?

All staff members who can work from home are doing so, those who must be onsite have strict measures in place for social distancing and are undertaking regular deep cleans.

Our warehouse team are now on separate shifts keeping the number of people in the building at any one time to a minimum. Our building and shop is closed to all visitors.

The health and well-being of our staff is of the utmost importance to us, and our Management Team is monitoring the situation and adhering to the latest Government advice at all times.

Can I still order from heritagepartscentre.com?

Yes – we are still fully operational, taking and dispatching all online and telephone orders. If this changes we will let you know. International deliveries are being shipped as normal but please check with your local postal services in regards to any potential delays.

Is your business allowed to stay open?

Yes – during his address on Monday 23rd of March, the UK Prime Minister clearly stated that “online retail is still open and encouraged and postal and delivery service will run as normal”. We are of course taking every measure to ensure the health and welfare of our amazing warehouse team, and plan to continue providing our normal level of service for as long as it is safe and advisable to do so.

https://www.gov.uk/government/publications/further-businesses-and-premises-to-close/further-businesses-and-premises-to-close-guidance

Is it safe to receive my parts order?

Yes – all of our warehouse team picking and packing your orders are adhering to strict cleanliness guidelines. We have implemented a zero-contact policy with all delivery and courier drivers.

How are you keeping your warehouse and packing area clean and safe?

We have stepped up all the health and safety measures in our warehouse in accordance with Government guidelines. This includes cleaning all surfaces and equipment hourly, zero-contact between staff and couriers and social distancing whilst working around the warehouse.

Can I still return items and how?

Yes – our 365 day returns policy is still in place.  Please use our online form to arrange this.

https://www.heritagepartscentre.com/uk/returns

Can I still talk to the team?

Yes – our team of knowledgeable enthusiasts are still on hand to help between the hours of 09:00 – 17:30 (GMT) simply drop us a call on +44 (0) 1273 444000 or email: help@heritagepartscentre.com.

Stay Safe, Speak Soon

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